Service Science: The Foundations of Service Engineering and Management Robin G Qiu

ISBN: 9781118108239

Published: July 28th 2014

Hardcover

336 pages


Description

Service Science: The Foundations of Service Engineering and Management  by  Robin G Qiu

Service Science: The Foundations of Service Engineering and Management by Robin G Qiu
July 28th 2014 | Hardcover | PDF, EPUB, FB2, DjVu, talking book, mp3, RTF | 336 pages | ISBN: 9781118108239 | 9.13 Mb

Features coverage of the service systems lifecycle, including service marketing, engineering, delivery, quality control, management, and sustainmentFeaturing an innovative and holistic approach, Service Science: The Foundations of ServiceMoreFeatures coverage of the service systems lifecycle, including service marketing, engineering, delivery, quality control, management, and sustainmentFeaturing an innovative and holistic approach, Service Science: The Foundations of Service Engineering and Management provides a new perspective of service research and practice.

The book presents a practical approach to the service systems lifecycle framework, which aids in understanding and capturing market trends- analyzing the design and engineering of service products and delivery networks- executing service operations- and controlling and managing the service lifecycles for competitive advantage.Utilizing a combined theoretical and practical approach to discuss service science, Service Science: The Foundations of Service Engineering and Management also features: Case studies to illustrate how the presented theories and design principles are applied in practice to the definitions of fundamental service laws, including service interaction and socio-technical naturesComputational thinking and system modeling such as abstraction, digitalization, holistic perspectives, and analyticsPlentiful examples of service organizations such as automobile after-sale services, global project management networks, and express delivery servicesAn interdisciplinary emphasis that includes integrated approaches from the fields of mathematics, engineering, industrial engineering, business, operations research, and management scienceA detailed analysis of the key concepts and body of knowledge for readers to master the foundations of service managementService Science: The Foundations of Service Engineering and Management is an ideal reference for practitioners in the contemporary service engineering and management field as well as researchers in applied mathematics, statistics, business/management science, operations research, industrial engineering, and economics.

The book is also appropriate as a text for upper-undergraduate and graduate-level courses in industrial engineering, operations research, and management science as well as MBA students studying service management.



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